Patient Information

Emergency Department

On arrival to the Emergency Department you will be assessed by our clinical team to facilitate your treatment by the relevant physician. You can arrive by ambulance or your own transport.

General Admission

Upon arrival at the hospital, please proceed to the Main Reception Desk located within the foyer for admission.

What to bring into hospital:

  • National Health Number (NHN) Card.
  • Your current medications.
  • Current X-rays that are related to your admission.
  • Comfortable clothing i.e. night wear, dressing gown and slippers.
  • Personal toiletries (toothpaste, toothbrush, soap, deodorant, comb etc).
  • Phone charger.
  • Child’s favourite toy (if applicable).

What not to bring into hospital:

  • Linen or blankets, please do not bring your own bedding!
  • Electrical items other than your personal telephone.
  • Large amounts of money or valuables. The hospital does not accept responsibility for lost or stolen items.

​If you are unsure whether you can bring an item, please contact our friendly hospital staff.

Ambulance Service

If you require an ambulance for emergency medical care please dial 911.

Day Patient Admission

The Ba Hospital offers a Day Surgery Unit specifically designed for people undergoing procedures which do not require an overnight stay in hospital. Most patients are discharged within a few hours of their procedure.

Admission times vary and are usually arranged by your doctor at the time of booking your procedure.

​Patients undergoing day surgical procedures will be contacted by the pre-admission nurse to confirm your booking and to discuss your health history with you. You may be required to present to the hospital for a pre-admission interview with the nurse or in most cases, this can be completed with a phone call.

If you have any concerns regarding your surgery, please contact the pre-admission nurse.

Anaesthesia

Most people experience an anaesthetic at some time in their lives and some undergo anaesthesia many times. It is normal for people to be uneasy about having an anaesthetic. Modern anaesthesia is very safe and modern surgery would not be possible without developments in anaesthesia.

​The Australian Society of Anaesthetists have comprehensive information available at www.allaboutanaesthesia.com.au. 

Discharge

Discharge time will vary depending on your doctor’s advice.

Financial Information

Costs of admission are covered under the public system unless you have been admitted through your private health insurance.

Patient Services

Met Calls

Whilst you are admitted or visiting a patient in the hospital you may hear announcements over our PA system advising our clinical team of a medical emergency situation within the facility. If you are in the vicinity of these emergencies we ask you to leave the area to not block access. You will be advised if you are required to evacuate.

Bus Routes

A dedicated hospital bus is available for patients providing transport to and from the hospitals.

Both hospitals have bus routes stopping at both hospitals. Refer to the bus companies for information.

Cafeteria

Visitors, patients and staff are welcome to use this dining facility which serves coffee, tea and light meals.  Normal hours of operation are from 7am to 5pm.

The Ba Hospital’s cafeteria is located at the main foyer of the hospital. External seating is available.

Security

We take the security of our patients, staff, contractors and visitors very seriously and endeavour to provide a secure environment at all times promoting care and wellness. Security Guards are employed for everybody’s comfort and wellbeing.

Money and Valuables

Please do not bring large sums of money, jewellery or valuables with you to the hospital, we do not accept responsibility for lost or stolen items.

Smoking

Smoking is not permitted within the hospital or hospital grounds.

Cultural Differences

If you require special assistance with your specific needs, please email us.

Interpreter Service

An interpreter service is available upon request.

Fire and Emergency

Regular fire drills are conducted within the hospital. These drills are intended to ensure your safety if alarms are activated. These drills will not affect you, however a nurse can assist you if you are bothered by the noise of these drills.

Patient Privacy

The privacy of your personal information is important to us. We will always respect your right to privacy and protect your personal information. We have developed a comprehensive policy to ensure full compliance. Our privacy policy outlines how we manage your personal information, including how it is collected, held, used and disclosed.

Visiting Hours

The patient’s recovery is paramount.

  • General Wards: Ba Hospital 2pm – 3pm & 7pm-8pm everyday including Public Holidays and weekends. Lautoka Hospital 5.00pm – 6.00pm (Mondays – Fridays) and 2.00pm – 3.00pm (Saturdays, Sundays, and Public Holidays)
  •  Intensive Care Unit (ICU): 11am – 2pm and then 4pm – 8pm, allowing all patients a two-hour rest period each afternoon. Visiting outside these times are negotiable with the ICU Clinical Manager or Team Leader.
  • Day Surgery: If a patient is admitted to a private room and wishes for a support person to stay, this may be accommodated.
  • Children: It can be particularly stressful for children when they are in hospital. All children 16 years and under must be accompanied by a parent, guardian or their delegate.
  • Patients Requiring Palliative Care: Should you wish to stay with your loved ones throughout this time, our team can arrange facilities to accommodate your needs. Please discuss this with the nursing team at any time.